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step three: Transition
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Implementation
Following the checklist developed in the Test and Prep segment, the project team moves
the solution from the staging environment to the live environment. Automated data
conversion programs, if relevant, are executed and results are verified. The project
team is devoted to supporting the solution’s users in the initial transition period,
again using a browser-based incident tracking tool to manage the support process.
Scoring and Handover
The Norman Group works with the client to measure and grade the success of the project,
based on the criteria established in the Inception segment. A Lessons Learned document
is completed by the project manager, who also completes Project Recap forms for the
project’s resources. Finally, a formal handover is executed between The Norman Group
and the client. In most cases, a Service Level Agreement is put in place for secondary
support to be provided by The Norman Group.
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VisitNC.com Gets a New Look
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Since 2001, North Carolina's Division of Tourism has worked with Outpost Design and The Norman Group to create and maintain an eye-catching website and...
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read more
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Community Eye Care Files Online
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Community Eye Care goes live with an Eligibility and Claims Management solution. This browser based application provides data management, robust billing...
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read more
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